your questions, answered
thanks for visiting cross today. the links below will quickly direct you to the information you're looking for. Take a look, and if you need further assistance you may email a customer service team member using the form at the bottom of this page.
WARRANTY STATUS
your cross fine writing instrument is in good hands. get a real-time update on your warranty claim submission
cross lifetime warranty
to uphold the trust of our customers, cross offers an industry-leading Lifetime mechanical warranty. all cross writing instruments are unquestionably guaranteed against mechanical failure, regardless of age. any writing instrument requiring service under this warranty will be replaced at no charge. please use the link below for quick access to additional product information.
refill finder tool
not sure which ink refill you need for your cross pen? our helpful online tool will lead you directly to the right options. try it with the link below.
find inkstore locator
If you're looking to shop for cross writing collections and accessories in a store near you, we can help you find the closest location fast.
find a store
international distributor
to purchase quality cross products outside of the united states, please contact one of our global regional offices using the link below.
View DistributorsDue to the surge in COVID-19 cases and new workplace safety guidelines, please expect a longer waiting time across all our channels – including calling our office and sending us emails. Your patience is appreciated.
Customer Service Hotline:
Retail & Distributor Hotline
Special Markets
(Customer Service for A.S.C/A.S.I. Accounts)
specialmarkets@cross.com
Customer Service Hours
8:30am – 5:00pm
Monday - Friday EST
